FAQs tagged with 'Transport, Delivery, and Site Access'

Owner Collects Policy - Attachment to the HouseMe Sales Contract.

HouseMe has a stict policy in place and the terms are non-negotiable.

1. Approval of Cartage/Trucking Company

• The customer must advise HouseMe which cartage/trucking company they intend to use.
• HouseMe Management must approve the contractor.
• Approval is based on the contractor’s experience, competency, and adherence to Health and Safety.
• Inexperienced or unsafe operators will not be permitted on-site.

Owner Collects are approved at HouseMe’s sole discretion. We reserve the right to decline any uplift request that may pose risk to safety or reputation.

2. Hiab Lift & Site Logistics

• HouseMe will organise and coordinate the Hiab lift on-site at our premises to load the unit onto the customer’s truck.
• This is compulsory for Health and Safety and logistical reasons - no exceptions.

3. Owner Collects Fee

A flat fee of $1,500 applies. This includes:

• Hiab lift at HouseMe
• Coordination and administration
• Use of lifting lugs

$500 of this is a refundable bond for the return of the lifting lugs. The bond will be refunded when the lugs are:

• Returned to a HouseMe office
• Undamaged and in full working order
• Returned within 30 days of uplift

Beyond 30 days, the bond becomes non-refundable. The lugs are HouseMe’s original design and we do not release specifications for replication.

This $1,500 fee is compulsory and non-negotiable.

4. Site Assessment (If Requested or Completed)

If the customer requests a site assessment, or one is carried out by HouseMe, we reserve the right to charge 5% of our standard transport fee.

6. Uplift Timing

The uplift date and time will be determined by HouseMe.
While we are happy to receive a preferred date and time from the customer, final scheduling will be confirmed by HouseMe based on operational logistics and capacity.

7. Final Payment Terms

The unit must be paid for in full at least 10 days prior to removal from our premises.
This aligns with the standard payment terms outlined in the HouseMe Sales and Purchase Agreement for all new builds.

If your site has challenging access, don’t worry, we can assess it before proceeding. Our team can review your location using Google Earth and discuss any potential access issues with you.

 Every site is different, and we’re happy to work through the best approach to get your HouseMe unit delivered safely and efficiently.

If you’re unsure about access, get in touch, and we’ll help you figure out the best solution.

Transport & Delivery

• The cost of transport is not included in the price of the unit. We have a detailed delivery pricing schedule that varies based on the size of the unit and its destination.
• Specialised lifting equipment, such as a Hiab or a large crane, may be necessary beyond our standard delivery service. These additional requirements will incur separate charges, which the customer will be responsible for.
• If your location is in a densely populated area and the delivery requires a crane, traffic management measures may need to be implemented. This service will also be billed separately.
• While we permit customers to collect their units and arrange their own delivery, we adhere to a strict policy regarding this process. Please contact HouseMe directly to discuss this option further.

Yes - We do 6 different lengths and 3 different widths. 
The largest transportable home we build is 12.5m (long) X 4.4m (wide). Most of our units are either 3.0m or 3.6m in width and vary in size by length. We generally refer to them by their length. We have a range of standard lengths and don't do customised sizes. Your options are 6.2m, 7.4m, 8.4m, 9.4m, 10.4m, and 12.5m long, and 3m, 3.6m, or 4.4m wide.