FAQs tagged with 'Transport, Delivery, and Site Access'

HouseMe has a strict policy in place for 'Owner Collects'. The policy is as follows:

1. The Company needs to be informed what cartage/trucking company the customer intends to use. HouseMe management will be required to approve the contractor. We must consider their experience, competency levels, and Health and Safety. In the past, we have had a few inexperienced operators turn up and congest our yard, creating an unsafe environment.
   
   
2. Owner Collects’ are at our discretion, and HouseMe reserves the right of refusal. We cannot risk the customer or contractor impacting our good name because of an incompetent operator.
   
   
3. The customer must pay a $500 bond for a set of lifting lugs/arms. These lifting arms are engineered to suit our units, and the contractor will not be able to uplift their unit and site it without them. The lugs are our original design, and we will not provide the customer with the ‘design specs’ so they can replicate our product.
   The $500 bond will be refunded when the lugs are returned to HouseMe Head Office in Auckland (undamaged and in working order). Valid for three months from the date that the unit is uplifted from HouseMe. The bond is non-refundable outside of three months.
   
   
4. If the customer requests a site assessment, or if a site assessment has been completed by HouseMe, we reserve the right to charge a fee of 5% of our standard transport price (3m wide unit price).
   
   
5. We will charge a $300 administration fee. Regardless of who does the delivery (HouseMe or the customer), the customer still consumes an equal number of Sales and Transport Coordination resources. Our admin team will provide the customer with status updates, schedule the pick-up timing, and liaise with the contractor (often two contractors).

If your site has challenging access, don’t worry, we can assess it before proceeding. Our team can review your location using Google Earth and discuss any potential access issues with you.

 Every site is different, and we’re happy to work through the best approach to get your HouseMe unit delivered safely and efficiently.

If you’re unsure about access, get in touch, and we’ll help you figure out the best solution.

Transport & Delivery

• The cost of transport is not included in the price of the unit. We have a detailed delivery pricing schedule that varies based on the size of the unit and its destination.
• Specialised lifting equipment, such as a Hiab or a large crane, may be necessary beyond our standard delivery service. These additional requirements will incur separate charges, which the customer will be responsible for.
• If your location is in a densely populated area and the delivery requires a crane, traffic management measures may need to be implemented. This service will also be billed separately.
• While we permit customers to collect their units and arrange their own delivery, we adhere to a strict policy regarding this process. Please contact HouseMe directly to discuss this option further.

Yes - We do 6 different lengths and 3 different widths. 
The largest transportable home we build is 12.5m (long) X 4.4m (wide). Most of our units are either 3.0m or 3.6m in width and vary in size by length. We generally refer to them by their length. We have a range of standard lengths and don't do customised sizes. Your options are 6.2m, 7.4m, 8.4m, 9.4m, 10.4m, and 12.5m long, and 3m, 3.6m, or 4.4m wide.