Here’s a polished and customer-friendly version that keeps your message firm but fair, in your typical HouseMe tone:

Do you come and check out my property before I buy one?

We don’t offer free on-site visits before purchase. Respectfully, if we did, we’d spend all our time driving around New Zealand checking sites for free — and that simply wouldn’t be sustainable.

That said, we do everything we can to help you make an informed decision before you commit.
Before you buy, a team member can view your property online to assess general access, driveway width, and any obvious obstructions.

A pre-delivery site assessment is included once you’ve placed your order. If it turns out that we can’t deliver to your site, we’ll issue you a full refund — no questions asked.

If you’d like a site check before placing your order, we can arrange this for a small fee to cover travel and time.

• If the check shows your site isn’t suitable, we’ll refund the fee.
• If the site is suitable and you proceed with a purchase, we’ll credit the fee toward your order.
• If the check is successful but you decide not to proceed, the fee is retained to cover our costs.

This approach keeps things fair, transparent, and ensures we can dedicate our time to customers who are ready to move forward.