Owner Collects Policy - Attachment to the HouseMe Sales Contract.

HouseMe has a stict policy in place and the terms are non-negotiable.

1. Approval of Cartage/Trucking Company

• The customer must advise HouseMe which cartage/trucking company they intend to use.
• HouseMe Management must approve the contractor.
• Approval is based on the contractor’s experience, competency, and adherence to Health and Safety.
• Inexperienced or unsafe operators will not be permitted on-site.

Owner Collects are approved at HouseMe’s sole discretion. We reserve the right to decline any uplift request that may pose risk to safety or reputation.

2. Hiab Lift & Site Logistics

• HouseMe will organise and coordinate the Hiab lift on-site at our premises to load the unit onto the customer’s truck.
• This is compulsory for Health and Safety and logistical reasons - no exceptions.

3. Owner Collects Fee

A flat fee of $1,500 applies. This includes:

• Hiab lift at HouseMe
• Coordination and administration
• Use of lifting lugs

$500 of this is a refundable bond for the return of the lifting lugs. The bond will be refunded when the lugs are:

• Returned to a HouseMe office
• Undamaged and in full working order
• Returned within 30 days of uplift

Beyond 30 days, the bond becomes non-refundable. The lugs are HouseMe’s original design and we do not release specifications for replication.

This $1,500 fee is compulsory and non-negotiable.

4. Site Assessment (If Requested or Completed)

If the customer requests a site assessment, or one is carried out by HouseMe, we reserve the right to charge 5% of our standard transport fee.

6. Uplift Timing

The uplift date and time will be determined by HouseMe.
While we are happy to receive a preferred date and time from the customer, final scheduling will be confirmed by HouseMe based on operational logistics and capacity.

7. Final Payment Terms

The unit must be paid for in full at least 10 days prior to removal from our premises.
This aligns with the standard payment terms outlined in the HouseMe Sales and Purchase Agreement for all new builds.