HouseMe has a strict policy in place for 'Owner Collects'. The policy is as follows:

1. The Company needs to be informed what cartage/trucking company the customer intends to use. HouseMe management will be required to approve the contractor. We must consider their experience, competency levels, and Health and Safety. In the past, we have had a few inexperienced operators turn up and congest our yard, creating an unsafe environment.
   
   
2. Owner Collects’ are at our discretion, and HouseMe reserves the right of refusal. We cannot risk the customer or contractor impacting our good name because of an incompetent operator.
   
   
3. The customer must pay a $500 bond for a set of lifting lugs/arms. These lifting arms are engineered to suit our units, and the contractor will not be able to uplift their unit and site it without them. The lugs are our original design, and we will not provide the customer with the ‘design specs’ so they can replicate our product.
   The $500 bond will be refunded when the lugs are returned to HouseMe Head Office in Auckland (undamaged and in working order). Valid for three months from the date that the unit is uplifted from HouseMe. The bond is non-refundable outside of three months.
   
   
4. If the customer requests a site assessment, or if a site assessment has been completed by HouseMe, we reserve the right to charge a fee of 5% of our standard transport price (3m wide unit price).
   
   
5. We will charge a $300 administration fee. Regardless of who does the delivery (HouseMe or the customer), the customer still consumes an equal number of Sales and Transport Coordination resources. Our admin team will provide the customer with status updates, schedule the pick-up timing, and liaise with the contractor (often two contractors).